PO
Box 2391, Clackamas, OR 97015-2391 (503) 449-6196 gobeaugo@beauwilliams.net
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+ Supervision and management of
various levels of production and analytical staff, including budgeting and
work-flow analysis. |
+ Relationship-management
skills in interacting with government, clients, legal counsel, industry peers
and the public. |
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+ Compliance activities, including
regulatory; contract; provider; HIPAA, process and corporate compliance perspectives.
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+ Resolution of conflicting ideas,
attitudes and approaches to achieve shared outcomes. |
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+ Analyzing, interpreting, repackaging
and communicating complex information into components tailored to specific
audiences. |
+ Managing projects of varying
complexities and scope, from single-process reviews to corporate-wide
business reengineering. |
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Development
and quality-analysis of a wide variety of documentation, from corporate
policy to marketing materials to public communications. |
+ System application development,
computer hardware and software upgrades, liaison between technical and
non-technical associates. |
Developed a database for tracking and managing customized
contract language. The requests for
customized language from Regence’s contracted partners were growing in both
number and complexity and had outpaced the available resources. I reviewed the history of the requests,
condensed them into categories and digestible synopses. Then I created an Access database to capture
and report on the customizations, allowing management to track trends and
unintended impacts, as well as immediately reducing duplication of effort.
Improved business relations with regulatory agency,
setting the stage for an increase in renewing clients. Newly acquired division had consistently
failed compliance audits resulting in an increasingly harmful relationship with
government regulator and dangerously inconsistent administration. I analyzed and streamlined the audit processes,
and I implemented relationship management techniques with the agency, improving
communications with regulators and liberating the company’s sales efforts.
Completely restructured a production/analysis
department to address evolving client needs. Discovered the sales force had realigned
itself geographically instead of by product. Restructured existing support
groups, establishing new roles and responsibilities corresponding with
geography. Instituted process improvements, ensuring proactive timely response
to sales staff. Developed and led change management process, enhancing internal
communications.
Designed and implemented multiple iterations
of a new document-management system. The growth
in the number of clients and the documentation to support their contracts was
rapidly outpacing the production and tracking tools of the department. Designed the system application requirements,
designed and presented the executive presentations, developed tools for
training both the users and I.S. staff, wrote the testing scripts and
protocols, led and coordinated the implementation, developed all communication
tools to affected internal and external clients and addressed all
change-management concerns.