Providence Health
Systems (Regional Hospital System) I.T.
Intern 2009
Responsibilities: I assisted in a
corporate-wide project to upgrade computers throughout the Medical Center. I upgraded and/or replaced hardware and
software; and addressed trouble calls.
Skills Applied: Customer service; problem analysis and
resolution; hardware/software technical skills; workload organization; verbal
and written communication.
Kaiser Permanente (National Healthcare Organization)
Contract Writer & Coordinator 2007 -
2008
Responsibilities: Coordinated annual
renewal/modification of product documents, regulatory compliance and document
production among multiple operational areas of the company.
Skills Applied: Relationship management; verbal and written communication;
textual development and interpretation; textual and content analysis.
Regence BlueShield (Regional Healthcare
Organization) Contract Development Spec. 2003 - 2007
Responsibilities: Managed provider
network agreements, including controlling content and language; supporting
client negotiations; and regulatory reporting. Coordinated termination and
appeals process.
Skills Applied: Relationship management; communications;
internal liaison; project management; textual development, negotiation and interpretation;
contractual analysis; external liaison; process coordination.
Health
Net of Oregon (National Healthcare Organization)
Mgr Compliance & Reporting 2002 to
2003
Responsibilities: Managed all
regulatory compliance activities (including HIPAA and ERISA). Served as liaison
to corporate legal department. Analyzed and communicated legislative and regulatory
requirements to various departments in state agencies. Trained staff. Represented company to legislative advisory
committees and industry trade groups.
Skills Applied: Regulatory compliance; relationship
management; communications; training & education; presentations; project
management; textual development, negotiation and interpretation; contractual
analysis; external liaison; process coordination; audit management.
Prior to 2002 (California):
Ultralink
(iBenefits)......................... Project
Analyst (2001 – 2002)
Williams
Consulting Services........ Principal, (1999)
Health
Net, Inc.................................. Manager,
Employer Contracts, (1988 -1998)
United
Health Insurance Co........... Contract Analyst, (1985 -1988)
William
M. Mercer, Inc..................... Contract
Analyst, (1980 - 1985)
Prudential
Insurance Co................. Sr. Issue Clerk, (1978 - 1980)
Former member of the Board of Directors for:
The Portland-Metro
region for C.H.A.A.D. (Children and Adults with Attention Deficit Disorder);
the Suntree Homeowners Association; and the S.E.D.J.B.A. (Southeast District
Junior Bowling Association). Chair for
the Policy & Rules Committee of a local employment assistance organization.
Former member of:
The A.I.C.P. (Association
of Insurance Compliance Professionals) and the N.H.L.A. (National Health
Lawyers Association).